SAP Knowledge Base Article - Public

3142248 - Document name cannot contain the following characters: '/?


You want to Add an attachment in the Ticket but the system shows the Error Message: "Document name cannot contain the following characters: '/?'.

Reproducing the Issue

  1. Navigate to Service Work Center.
  2. Go to Tickets View.
  3. Open Ticket ABC (ABC represents the Ticket ID).
  4. Go to Attachments tab.
  5. Click Add.
  6. Choose the file.
  7. Click Add.


The file cannot contain the character '/' on its name.

Please check if the attachment has the character '/' on its name or if the user renamed the file during the upload.


This is the current expected behavior of SAP Cloud for Customer.

1. If you are a partner: please use or the PartnerFinder.
2. If you are a customer:

Contact your Account Executive;
Check the link
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


special; character; attachments; ticket; service; document; name; file; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions