SAP Knowledge Base Article - Public

3142375 - Message "Oops, looks like you aren’t part of the hierarchy. Please contact your admin to get assigned and start seeing some opportunities." in Pipeline Manager/Pipeline Flow view

Symptom

Message "Oops, looks like you aren’t part of the hierarchy. Please contact your admin to get assigned and start seeing some opportunities." is shown when trying to access Pipeline Manager/Pipeline Flow in ISE Workcenter.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Intelligent Sales Execution Workcenter.
  2. Go to Pipeline Manager or Pipeline Flow views.
  3. You can see that the message: "Oops, looks like you aren’t part of the hierarchy. Please contact your admin to get assigned and start seeing some opportunities." is shown in the table. 

Cause

In Intelligent Sales Execution, Opportunities are retrieved and displayed based on Organization/Territory hierarchy of logged in user. Hence if there is no Org/Territories in the System, the message above will appear, since the User will not be connected to any hierarchy.

Resolution

To solve this issue, please check if the correct hierarchy is configured and make sure that the given user is part of it.

Keywords

ISE, Pipeline Manager, Pipeline Flow, Message, Error, Hierarchy , KBA , LOD-CRM-SBS-PI , Pipeline & Pipeline Flow , How To

Product

SAP Cloud for Customer add-ins all versions