SAP Knowledge Base Article - Public

3142629 - Incorrect Hiring Manager name on reminder email - Onboarding 1.0


A reminder email that has the token {HiringManager}, is being sent with the incorrect Hiring Manager name.


SAP SuccessFactors Onboarding 1.0


The main email was sent to a Hiring Manager, and this Hiring Manager was changed during the Onboarding process.


The email Reminders will always be sent to the Hiring manager that received the main email.

For example, the main email was sent to "Hiring Manager A", he will receive the reminders, even though the Hiring Manager was changed during the Onboarding Process.

This means that if in the reminder Email body has a Hiring Manager Token to display the Hiring Manager's name, it will display the name of the current Hiring Manager, but it will be sent to the email of the User that receive the main email.


Hiring Manager ,  email , reminder , HRmanager ,  name , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem


SAP SuccessFactors Onboarding all versions