SAP Knowledge Base Article - Public

3142843 - Unexpected Outage: E-Verify System Down on January 24, 2022 - Onboarding


  • The error A 503 Service Temporarily Unavailable appears when attempting to close the activity.
  • Error received when trying to refresh an open cases.


  • SuccessFactors Onboarding 1.0
  • SuccessFactors Onboarding


The E-Verify Team has confirmed that the issue should now be resolved. Please see blogs below that provides information on the cause of the issue:

Please note that due to the unexpected outage some of the cases that will be initiated/submitted will experience a "Duplicate Case" panel. In this case the current workaround here is to add a comment "Technical Problem" and proceed on the E-Verify activities.


E-Verify Outage, Outage, E-Verify, Error, January 24,503 Service Temporarily Unavailable, Service Temporarily Unavailable, Unavailable , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBX-EVF , Everify , Problem


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