3142843 - Unexpected Outage: E-Verify System Down on January 24, 2022 - Onboarding

• The error A 503 Service Temporarily Unavailable appears when attempting to close the activity.
• Error received when trying to refresh an open cases.

• SuccessFactors Onboarding 1.0
• SuccessFactors Onboarding

The E-Verify Team has confirmed that the issue should now be resolved. Please see blogs below that provides information on the cause of the issue:

• Onboarding: https://community.successfactors.com/t5/Onboarding-Resources/Unexpected-Intermittent-E-Verify-Outages-January-24-2022-Onwards/ba-p/283902
• Onboarding 1.0: https://community.successfactors.com/t5/Onboarding-1-0-Resources-Blog/Unexpected-Intermittent-E-Verify-Outages-January-24-2022-Onwards/ba-p/283901

Please note that due to the unexpected outage some of the cases that will be initiated/submitted will experience a "Duplicate Case" panel. In this case the current workaround here is to add a comment "Technical Problem" and proceed on the E-Verify activities.

E-Verify Outage, Outage, E-Verify, Error, January 24,503 Service Temporarily Unavailable, Service Temporarily Unavailable, Unavailable , KBA , LOD-SF-OBD-EVF , e-Verify , LOD-SF-OBX-EVF , Everify , Problem