SAP Knowledge Base Article - Preview

3143220 - How to work with the CRM Web UI widget 'My messages - Reported by My Organization'

Symptom

  • My Messages - Reported by My Organization does not include correct results.
  • The widget shows incidents which have the support team of the user instead of incidents which were reported by users of the same organizational unit as the current user.


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SolMan, ITSM, widget, incorrect, wrong , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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