SAP Knowledge Base Article - Public

3143296 - Daylight Saver Time Zone is not updated in C4C


Daylight Saver Time Zone such as Australian Eastern Daylight time (AEDT) is not updated in C4C.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Settings > My Settings > Time Zone.
  2. You can see that this is set for UTC+10:00 Australia Victoria Time.
  3. However, Australian Eastern Daylight time (AEDT) is UTC +11 so you expect C4C to show UTC +11.


The time zone dropdown at user settings shows a fixed list.


As this is a fixed list, the time zones descriptions are not adapted during daylight saving time.

Hence the name of the time zone always remains "(UTC+10:00) Australia Victoria Time".

The additional hour during daylight saving time in this region is added automatically without changing the description.

It's a usual convention to denote the difference in hours to UTC followed by a list of regions, cities, or countries. This list of regions then defines the corresponding daylight saving for this time zone.

Note; The same concept is for example also used by Microsoft Outlook.

When you open the calendar settings for Outlook, the time zone dropdown shows an entry "(UTC+10:00) Canberra, Melbourne, Sydney".

Here the description also does not change during daylight saving time.


daylight saver time zone, AEDT , KBA , AP-RC-DT , Date & Time , Problem


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