SAP Knowledge Base Article - Public

3143341 - Extension Field Not Available In Groupware Settings


You have added the extension field, KUT (Key User Tool) type, to c4codata service, but the field is not available to be added to a specific object in the groupware add-in settings of a profile.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to E-mail Integration Work Center.
  2. Enter Groupware Settings view.
  3. Navigate to Profiles tab.
  4. Open the affected profile.
  5. Navigate to "Add-in Settings" tab and find the affected object, for example Opportunity.
  6. Click on "Add Field to Detailed view" and search for the affected custom field. 
  7. Result: The custom field is not available for selection.


The c4codata service is deprecated.


Add the KUT field to the affected odata service object, for example opportunity.

See Also

3143335 - Unable to add C4C Custom Field to Server Side Outlook Add-in


Add Field to Detailed view, Groupware Settings, Server Side, Custom Field, KUT, Extension , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2111