All appointments with the collaboration flag set, do not synchronize or integrate with Microsoft Teams as expected.
SAP Cloud for Customer
Consent was not yet done in this tenant.
- Login to C4C Tenant.
- Go to Administration > General Settings.
- Click 'Enable Microsoft Teams Integration'.
Once BC Scoping and Consent is done, you can toggle the Collaboration button in the 'New Appointment' screen
New appointment, sync, Microsoft teams, collaboration , KBA , LOD-CRM-TMS , Microsoft Teams Collaboration Channel , Problem