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SAP Knowledge Base Article - PreviewSymptom
Under the Ticket Interactions, you are unable to see the following options for Outbound Emails: View Original Content, Split to New Ticket, Copy/Move to New/Existing Ticket, etc. All Options are available for Inbound Emails.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Outbound Email Options Missing, no option, outbound email , KBA , LOD-CRM-SRP , Service Request Processing , How To
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