3143357 - Outbound Email Options Missing

Symptom

Under the Ticket Interactions, you are unable to see the following options for Outbound Emails: View Original Content, Split to New Ticket, Copy/Move to New/Existing Ticket, etc. All Options are available for Inbound Emails.

Environment

SAP Cloud for Customer

Cause

This is the current system behavior. These options are only available for Inbound emails and were designed based on the customer's demands.

Resolution

If the feature/functionality is required urgently, please refer to KBA 0003475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

SAP Sales Cloud
SAP Service Cloud

Keywords

Outbound Email Options Missing, no option, outbound email , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions