SAP Knowledge Base Article - Public

3143357 - Outbound Email Options Missing


Under the Ticket Interactions, you are unable to see the following options for Outbound Emails: View Original Content, Split to New Ticket, Copy/Move to New/Existing Ticket, etc. All Options are available for Inbound Emails.


SAP Cloud for Customer


This is the current system behavior. These options are only available for Inbound emails and were designed based on the customer's demands.


This is the standard behavior of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development Site, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea.


KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions