- You are trying to re-schedule a demand to a user and found it is possible to drag and drop the demand over non-working hours
- The expectation is to either receive a warning message or for the system recalculate the allocation and subtract the non-working hours
- SAP Cloud for Customers
- SAP Cloud for Service
- SAP Cloud for Sales
Reproducing the Issue
- Go to the Resource Scheduler [Gantt chart]
- Select a demand from the list
- Drag and drop that in the timeline
- Now drag and drop the same demand over a timeline that intersects with a non-working hour(s)
- For cases where a demand is rescheduled, the system is designed to allow the user to place the rescheduling based on user's discretion
- Per the "Gantt Chart in Resource Scheduler" documentation, the system is designed to show the:
- Non-working hours are indicated as blocked (grayed out) in the Gantt chart
- In addition, the duration for any regular appointment is also shown as blocked in the Gantt chart
- Sometimes assignments cannot be created due to certain reasons
- In such scenarios, the system plans as per validity/availability
- The remaining hours are sent back to the demand list
- The following are also some examples of why assignments may not get created:
- If non-working hours or all-day events exist at a stretch for more than the defined threshold value.
- If a temporary team assignment ends.
- If the employee validity expires.
- The system is working as designed
- It is the expected behavior to allow the users to reschedule a demand and not prevent drag and drop over non-working hours
- The system is designed to leave the decision on the planner's judgment to either moved/extended the assignment to non-working hours
- If you feel this behavior should be changed, then we invite you to submit an idea request via the SAP Customer Influence Program. Refer to KBA 2531650 for more details.
RS, resource scheduler, planner, Gantt chart , KBA , LOD-CRM-RES , Resource Scheduling , LOD-CRM-SRP , Service Request Processing , Problem
SAP Cloud for Customer core applications 2111