Symptom
- The "Items" tab is not visible in the Ticket view
- The option is not available via Adaptation Mode either
Environment
SAP Cloud for Service
Reproducing the Issue
- Go to the Service work center
- Select the Tickets view
- Open Ticket ID ABC (ABC represents the Ticket ID)
- There is no "Items" tab visible
- Checked in Adaptation mode, and there is no option available to show the "Items" tab either
Cause
- Missing Configuration
- Missing scoping
Resolution
- Go to Business Configuration work center
- Select Implementation Project view
- Edit Implementation Project
- Under the Scoping step, navigate to Service -> Customer Care
- Ensure that the "Service and Repair" scope is selected
- Also ensure that the scoping questions are scoped under:
- Communication and Information Exchange
- Integration with External Applications and Solutions
- Integration into Sales, Service, and Marketing Processes. Specially the question: "Do you want to create follow-up documents for service tickets from your cloud solution to an external application?"
- Complete the scoping
- Test
See Also
Keywords
Items, tab, service tickets, missing, not available, Planned Total, actual quantity, Coverage, ERP Rel. Status , KBA , LOD-CRM-SRP , Service Request Processing , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions