Symptom
When sending an SMS to a candidate, under the Correspondence Portlet, it sometimes shows: Type SMS and other times it shows: Type SMS (depending on Mobile Gateway).
Environment
SAP SuccessFactors Recruiting Management
Cause
The SMS is queued or about to be sent so that is why we see “depending on a mobile gateway”.
Resolution
The label changes to Type: SMS when the notification is sent successfully.
If you face any issues where the SMS are not being sent or the label does not change from “depending on mobile gateway”, please raise a case for Support to investigate further.
See Also
Keywords
Mobile Gateway, SMS Correspondence Portlet , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To