SAP Knowledge Base Article - Public

3145101 - Option E-mail Missing From Output Channel For Outbound Delivery


You want to set-up output selection as E-mail for Delivery Note however this option is missing.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Outbound Logistics Workcenter.
  2. Go to Outbound Deliveries view.
  3. Find required Outbound Delivery ID and Choose Preview.
  4. Choose Edit Output Settings, a new window opens up.
  5. Here in the section Send By, option E-mail is not available via drop-down.
  1. Now navigate to the Application and User Management work center.
  2. Select the Output Channel Selection sub-view under Input and Output Management view.
  3. Select Delivery Note in the Show rules for field and then click on Go.
  4. Click on New.
  5. In the new screen click on drop-down for Output Channel option.
  6. There is no E-mail option for selection as well.


The delivery note cannot be sent via e-mail. Instead you can use the Advanced Shipping Notification (ASN) to send information to your product recipient.


A delivery note is meant for being used as the accompanying document with a shipment. In case, the customer has to be notified in advance about the delivery then Advanced Shipping Notification should be used.

  1. Navigate to Account Management work center.
  2. Select Accounts view.
  3. Select the Account.
  4. Click on Edit and then General.
  5. Go to Communication tab.
  6. Select Collaboration.
  7. In the Business Document Settings area, select Advanced Shipping Notification.
  8. Select E-mail in the output channel.
  9. Maintain the E-mail address in the column E-mail.
  10. In the column Template, you can select the output template for Advanced Shipping Notification.


Email, E-mail, Output channel, send-by, Outbound Delivery, Delivery note, Input and output management, ASN, Advanced shipping notification, Account, Customer, , KBA , email, e-mai , output channel , send-by , outbound delivery, delivery note , input and output management , asn , advanced shipping notification , account, customer, , AP-ODP-OD , Outbound Delivery , Problem


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