3145700 - noname.eml Attachments in Tickets

You are working with tickets via email channels and notices that emails with another email attached have the attachment name changed to "noname".

SAP Cloud for Customer

1. Go to the Service work center.
2. Select the Tickets view.
3. Open Ticket ID ABC (ABC represents the Ticket ID).
4. Go to the Interactions tab and open the email.
5. On the Email, go to the Attachments tab.
6. You can see a file "noname.eml" (it may be .msg).

This was not the original file name.

The name of the file for extensions is taken from the "Name" field on the file code. For e-mails, the MIME Type on the system is "message/rfc822" and for this MIME, the "Name" field is not present. Since there is no name on the code, the system sets the file name to "noname" and the extension.

This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2.  If you are a customer:

1. Contact your Account Executive;
2. Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

2490763 - Cannot Open Attachment Type Email in Tickets

e-mail ; mail ; msg ; mht ; subject ; file , KBA , LOD-CRM-SC-EML , Email , How To