SAP Knowledge Base Article - Preview

3145739 - AskHR Error "Your User profile is not configured, contact your system administrator."

Symptom

ASK HR application generated an error when opening AskHR tool and its features: 

  • Your User Profile is not configured, please contact system administrator.
  • Your User profile is not configured, contact your system administrator. 

    C4C
    java.lang.IllegalArgumentException: java.security.UnrecoverableKeyException: failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Given final block not properly padded. Such issues can arise if a bad key is used during decryption.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP SuccessFactors HCM Suite
    • Employee Central Service Center AskHR

Product

SAP SuccessFactors HCM Suite all versions

Keywords

permission, RBP, permissions, RBPs, employees, AskHR, ECSC, Employee Central, Services Center, Employee Central Services Center, Administrator, User, Your User profile is not configured, contact your system administrator, Employee Details, ASK HR, RBP, ECSC, Service Center, SF, C4C, Person ID, AskHR , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem

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