3145739 - "Your User profile is not configured" error when using AskHR (Revamped)

When opening the AskHR application or using its features, the following error message appears:

• "Your User Profile is not configured, contact your system administrator"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"

SAP SuccessFactors HCM Suite

1. Open AskHR itself or one of it functionalities.
2. See the error message:
   

The possible causes depend on other factors of the scenario:

• In case the issue affects only one or a few employees:
  • Missing Role-Based Permissions
  • User is not an Employee Central (EC) user
  • Data mismatch between SuccessFactors (SF) and Cloud for Customer (C4C)
  • User-level API IP restriction configured in SuccessFactors (SF)
       
• In case the issue affects all employees:
  
  • If AskHR was working fine and the issue started suddenly, the most common cause is Expired C4C certificate in BTP;
  • Other common causes are:
    • Missing Role-Based Permissions
    • Outdated SAPUI5 Version
    • Incorrect encryption key or corrupted keystore causing a 401 error in C4C
    • Invalid OAuth Client Configuration in SF
      
      
• For new implementations: This error may come from several configuration steps, and the KBA outlines only the most frequent causes. Therefore, in addition to checking the KBA, your consultant should review the full implementation process if needed. This SAP Community blog offers a helpful summary that can simplify this review.

1. Missing Role-Based Permissions

1. Go to List of Role-Based Permissions;
2. In the Component column, select "Employee Central Service Center";
3. In the Permission Section column, select "User Permissions" or "Administrator Permissions," depending on the affected user;
4. Ensure that the listed permissions are granted to the affected user;
5. Confirm that the User Login permission (under General User Permissions) is granted to all end users;

Note: You can restrict these permissions so that employees can only view their own data by setting the Target Population to Self:

2. Data mismatch between SuccessFactors (SF) and Cloud for Customer (C4C)

1. In SuccessFactors, open the employee profile and find the Biographical and Personal Information sections. 
2. In C4C, go to Administrator > Employees, search for the employee and open its profile.
3. Ensure the fields below are aligned:
   • Employee ID (the label may vary in SF)
   • First Name
   • Last Name

3. Expired C4C certificate in BTP

1. To verify whether the C4C certificate is indeed expired, please follow the simple steps in KBA 3649513.
2. If so, please follow the steps below:
3. Generating X.509 Certificate in SAP Cloud for Customer
4. Configuring Destinations on SAP Business Technology Platform for CloudForCustomer destination only;

4. Outdated SAPUI5 Version

1. A few years ago, the SAPUI5 version was upgraded, and customers were informed about it by email, although some may have missed that communication.
2. The point is that certain ongoing updates in the AskHR product may not be supported by outdated SAPUI5 versions.
3. Please ensure that your system is using the latest SAPUI5 version by following the steps in the Upgrading to SAPUI5 Version 1.96 chapter.

5. Invalid OAuth Client Configuration in SF

1. If all employees are affected, verify the OAuth client configuration in SuccessFactors.
2. Ensure it matches the AskHR Implementation Guide or follow the Step-by-Step configuration blog from SAP.

6. User Is Not an EC User

1. AskHR supports only Employee Central users.
   To check whether a user is an EC user:

2. Go to Data Inspector in SuccessFactors.

3. Select the TABLE_EMP_EMPLOYMENTINFO;

4. Set the filter to “Users Sys ID = [username]” and click Show Data.

5. Review the “Is EC Record” field:

   • 1 = EC user

   • 0 = Non-EC user

      

7. C4C 401 Error – Invalid Key or Keystore

If using ClientCertificateAuthentication, this error may result from an incorrect decryption password or corrupted keystore.

To fix the issue:

1. Refresh Integration Tokens in the BTP sub-account.

2. In SuccessFactors, go to Manage OAuth2 Client Applications.

3. Copy the newly generated API key.

4. Update the Bizx_Odata destination in BTP with the new Client Key and assertionIssuer values.

8. User-level API IP restriction configured in SuccessFactors (SF)

NOTE: In case the issue persists, please open a ticket (not chat) to LOD-SF-INT-AHR with all the details below:

1. Is this a new implementation, or was AskHR working properly before?
2. Does the issue affect all employees or only a few? If it affects only some employees, please share a few examples. 
3. SuccessFactors Company ID and Support Access;
4. C4C URL and C4C User/Password (share it preferably in the Secure Area);
5. BTP Direct URL (e.g. https://account.hana.ondemand.com/cockpit/#/globalaccount/XXXXX-XXXXX-XXXXX/neosubaccount/XXXXX-XXXXX-XXXXX).

Employee Central Service Center (AskHR) Guide

ECSC Implementation Sequence blog

KBA 3129771 - SuccessFactors AskHR: User Mode Permission for Employees

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