SAP Knowledge Base Article - Preview

3145878 - How Is Availability Managed In SAP Commerce Cloud


Customers are not clear how SAP monitors production environments as part of the monitoring of SAP Commerce Cloud. As there is a shared responsibility between customers and SAP, it is often not clear if the detection is in SAPs responsibility or in customers responsibility. 

SAP continuously improves the detection of business downs or situations that impact customers' business. This means the list is changing due to the situations learned from the events that had impact to our customers' business.



All production environments in SAP Commerce Cloud. 


SAP Commerce Cloud all versions


KBA , CEC-HCS-APM , CX Application Performance Monitoring , How To

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