3145878 - How Is Availability Managed In SAP Commerce Cloud

Customers are not clear how SAP monitors production environments as part of the monitoring of SAP Commerce Cloud. As there is a shared responsibility between customers and SAP, it is often not clear if the detection is in SAPs responsibility or in customers responsibility. 

SAP continuously improves the detection of business downs or situations that impact customers' business. This means the list is changing due to the situations learned from the events that had impact to our customers' business.

KBA , CEC-HCS-APM , CX Application Performance Monitoring , How To