SAP Knowledge Base Article - Preview

3146044 - How to use the attributes in IMG Activity Define Extended Interface Mapping for Service Desk Customizing

Symptom

  • What do the attributes mean in the IMG Activity 'Define Extended Interface Mapping for Service Desk Customizing'
  • When to use the IMG Activity 'Define Extended Interface Mapping for Service Desk Customizing'
  • Is the IMG Activity 'Define Extended Interface Mapping for Service Desk Customizing' valid for SolMan to 3rd party tool status mapping as well as SolMan to other SolMan status mapping?


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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

SolMan, ITSM, external service desk, STAT_CL, S_CONF, ICT_CUSTOM , KBA , SV-SMG-SUP-IFA , Interface to External Service Desk Application , How To

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