SAP Knowledge Base Article - Public

3146153 - Wrong Time Zone in Date Source Service Assignment


 The data source "Service Assignment" shows the start and end dates in the wrong time zone.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the work center Business Analytics.
  2. Go to the view Design Data Sources.
  3. Search for "Service Assignment" and click Preview.
  4. You can filter for an ID to reduce the number of service assignments shown.
  5. Run the data source.
  6. In the view, add the fields Start Date/Time, Start Date/Time Time Zone, End Date/Time and End Date/Time Time Zone .
  7. It is shown in UTC for example, however the service technician's time zone is a different one.


The timezone refers to the timezone in which the assignment was created/updated. i.e. the service manager's timezone.


If you would like to suggest changes / enhancements to this behavior, please make use of the Influence Portal.


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