SAP Knowledge Base Article - Public

3146550 - Payment Method is Not Displaying When Creating New Invoice Request

Symptom

You are creating a new Manual Invoice and the system is not displaying any Payment Method.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center.
  2. Select the Invoice Requests view.
  3. Select New.
  4. Select Manual Invoice.
  5. Select Payment Method.
  6. The system does not display any value.

Cause

You have not scoped the scoping question: Do you accept customer payment using credit cards?

Resolution

This is the system expected behavior.

  1. Go to the Business Configuration work center.
  2. Go to Implementation Projects view.
  3. Show All Current Projects and click Go.
  4. Select the Implementation project.
  5. Select Edit Project Scope.
  6. Go to section 4-Questions by clicking on the Next button.
  7. Select and expand the Cash Flow Management.
  8. Select Payment and Liquidity Management.
  9. Select Payment Methods.
  10. Go to Group: Incoming Payments.

Select the question: "Do you accept customer payment using credit cards?"

Once this is selected, the system will display the Credit Card option.

See Also

2494505 - Payment Method not displaying in the Sales Orders
3105245 - Cannot Edit Payment Method for Customer Invoice

Keywords

Credit Cards, Customer Payment, Configuration Guide, Invoice, New, Manual , KBA , AP-CI-CI , Customer Invoice , How To

Product

SAP Business ByDesign all versions