SAP Knowledge Base Article - Public

3146696 - AskHR Header Text Cut-Off


In the AskHR application, there are some text cut-offs, including the email not being displayed completely. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SucessFactors HXM Suite
    • Employee Central Service Center
    • Ask HR


This is an UI issue, not related to any configuration.


The labels (such as "CONTACT HR" above) will be fixed by upgrading the UI5 version from 1.7->1.9 (our internal reference is SWZ-4907, which will be released with the 2H 2022 Release)

However, the email address being replaced with “…” if the mail address is too long will not be fixed with the higher UI version. A bug has been identified in the system and is being investigated, no ETA is available at present.

Note: This KBA will be constantly updated on this topic

See Also

Implementation Guide


AskHR, askhr, service center, text missing, subheader, header cutoff, email cut, not displaying complete information, Contact HR, display issue, labels, SWZ-4907, SWZ-5237 , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Problem


SAP SuccessFactors HCM suite all versions