Symptom
After a CronJob is triggered either manually or using a cron expression, it does not actually execute.
From the top right Processes menu in Backoffice, the triggered CronJob does not appear.
In Backoffice > System > Background Processes > CronJobs, it is found in status NEW and remains that way indefinitely.
The issue is intermittent and you will usually notice that it is observed shortly after a restart. Similarly, a restart may also resolve the problem in some cases.
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Environment
Any SAP Commerce or Commerce Cloud environment having cluster ID auto discovery enabled.
Product
Keywords
cron job, not running, stopped running, no progress, node id, node group , KBA , CEC-COM-ADM-BO , Backoffice , CEC-COM-CPS-CAS , Catalog & Sync , Problem
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