SAP Knowledge Base Article - Preview

3146763 - Scheduled or manually triggered CronJobs does not execute, remaining in NEW status - SAP Commerce Cloud

Symptom

After a CronJob is triggered either manually or using a Cron expression, it does not actually execute.

From the top right Processes menu in Backoffice, the triggered CronJob does not appear.

The Cronjob can be found under > System > Background Processes > CronJobs, with NEW status and remains that way indefinitely.

This issue is intermittent and it is observed shortly after a restart. Similarly, a restart may also resolve the problem in some cases.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Commerce Cloud
  • SAP Commerce

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

cron job, not running, stopped running, no progress, node id, node group, hybris, stuck, ccv2, commerce , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CDM-BO-FRW , Framework , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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