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3146763 - Scheduled or manually triggered CronJob does not execute - status remains NEW


After a CronJob is triggered either manually or using a cron expression, it does not actually execute.

From the top right Processes menu in Backoffice, the triggered CronJob does not appear.

In Backoffice > System > Background Processes > CronJobs, it is found in status NEW and remains that way indefinitely.

The issue is intermittent and you will usually notice that it is observed shortly after a restart. Similarly, a restart may also resolve the problem in some cases.



Any SAP Commerce or Commerce Cloud environment having cluster ID auto discovery enabled.


SAP Commerce Cloud all versions


cron job, not running, stopped running, no progress, node id, node group , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CDM-BO-FRW , Framework , CEC-SCC-CLA-ENV-EMG , Environment Management , Problem

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