SAP Knowledge Base Article - Public

3146959 - Error while finishing I9 verification step - Onboarding 1.0

Symptom

The following error is thrown while finishing I9 verification step for a candidate: 

The request to E-Verify web service has failed with the following error(s):
country_code: Invalid value for "country_code", valid values for country_code are "AFG", "AGO", "ALB", "AND", "ARE", "ARG", "ARM", "ATG", "AUS", "AUT", "AZE", "BDI", "BEL",
"COL", "COM", "CPV", "CRI", "CUB", "CYP", "CZE", "DEU", "DJI", "DMA", "DNK", "DOM", "DZA", "ECU", "EGY", "ERI", "ESP", "EST", "ETH", "FIN", "FJI", "FRA", "FSM", "GAB", "GBR",
"GEO", "GHA" "GMB", "GNB", "GNQ", "GRC", "GRD", "GTM", "GUY", "HND", "HRV", "HTI", "HUN", "IDN", "IND", "IRL", "IRN", "IRQ", "ISL", "ISR", "ITA", "JAM", "JOR", "JPN",
"KAZ", "KEN", "KGZ", "KHM", "KIR","KNA", "KOR", "KVO", "KWT", "LAO", "LBN", "LBR", "LBY", "LCA", "LIE", "LKA", "LSO", "LTU", "LUX", "LVA", "MAR", "MCO", "MDA", "MDG",
"MD", "MEX", "MHL "MKD", "MLI", "MLT", "MMR", "MNE", "MNG","MOŻ", "MRT", "MUS", "MWI", "MYS", "NAM", "NER", "NGA", "NIC", "NLD", "NOR", "NPL", "NRU", "NZL", "OMN",
"PAK", "PAN", "PER", "PHL", "PLW","PNG", "POL", "PRK", "PRT", "PRY", "PSE", "QAT", "ROU", "RUS", "RWA", "SAU", "SDN", "SEN", "SGP", "SLB", "SLE", "SLV", "SMR", "SOM", "SRB",
"SSD", "STP", "SUR", "SVK", "SVN", "SWE", "SWZ", "SYC", "SYR", "TCD", "TGO", "THA", "TJK", "TKM", "TLS", "TON", "TTO", "TUN", "TUR", "TUV", "TWN", "TZA", "UGA", "UKR", "URY",
"UZB", "VAT", "VCT", "VEN", "VNM", "VUT", "WSM", "YEM", "ZAF", "ZMB", "ZWE".

Environment

SAP SuccessFactors Onboarding 1.0

Cause

The candidate have selected one of the Documents as Foreign Passport, but have added USA as the Country of issuance.

Resolution

To solve this the following keys need to be updated in Super Admin (Onboarding backend) with the right country:

  • BasP_CountryOfIssuance
  • BasP_CountryOfIssuance_Text
  • BasP_OrigCountryOfIssuanceCode
  • BasP_OrigCountryOfIssuanceDescription

Keywords

I9, E-Verify, Verification, Request, Web, Service, Error, Invalid, Value, Country, Code, Country_code, Valid, Onboarding, Onb, Obd , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding all versions