Symptom
The following error is thrown while finishing I9 verification step for a candidate:
The request to E-Verify web service has failed with the following error(s):
country_code: Invalid value for "country_code", valid values for country_code are "AFG", "AGO", "ALB", "AND", "ARE", "ARG", "ARM", "ATG", "AUS", "AUT", "AZE", "BDI", "BEL",
"COL", "COM", "CPV", "CRI", "CUB", "CYP", "CZE", "DEU", "DJI", "DMA", "DNK", "DOM", "DZA", "ECU", "EGY", "ERI", "ESP", "EST", "ETH", "FIN", "FJI", "FRA", "FSM", "GAB", "GBR",
"GEO", "GHA" "GMB", "GNB", "GNQ", "GRC", "GRD", "GTM", "GUY", "HND", "HRV", "HTI", "HUN", "IDN", "IND", "IRL", "IRN", "IRQ", "ISL", "ISR", "ITA", "JAM", "JOR", "JPN",
"KAZ", "KEN", "KGZ", "KHM", "KIR","KNA", "KOR", "KVO", "KWT", "LAO", "LBN", "LBR", "LBY", "LCA", "LIE", "LKA", "LSO", "LTU", "LUX", "LVA", "MAR", "MCO", "MDA", "MDG",
"MD", "MEX", "MHL "MKD", "MLI", "MLT", "MMR", "MNE", "MNG","MOŻ", "MRT", "MUS", "MWI", "MYS", "NAM", "NER", "NGA", "NIC", "NLD", "NOR", "NPL", "NRU", "NZL", "OMN",
"PAK", "PAN", "PER", "PHL", "PLW","PNG", "POL", "PRK", "PRT", "PRY", "PSE", "QAT", "ROU", "RUS", "RWA", "SAU", "SDN", "SEN", "SGP", "SLB", "SLE", "SLV", "SMR", "SOM", "SRB",
"SSD", "STP", "SUR", "SVK", "SVN", "SWE", "SWZ", "SYC", "SYR", "TCD", "TGO", "THA", "TJK", "TKM", "TLS", "TON", "TTO", "TUN", "TUR", "TUV", "TWN", "TZA", "UGA", "UKR", "URY",
"UZB", "VAT", "VCT", "VEN", "VNM", "VUT", "WSM", "YEM", "ZAF", "ZMB", "ZWE".
Environment
SAP SuccessFactors Onboarding 1.0
Cause
The candidate have selected one of the Documents as Foreign Passport, but have added USA as the Country of issuance.
Resolution
To solve this the following keys need to be updated in Super Admin (Onboarding backend) with the right country:
- BasP_CountryOfIssuance
- BasP_CountryOfIssuance_Text
- BasP_OrigCountryOfIssuanceCode
- BasP_OrigCountryOfIssuanceDescription
Keywords
I9, E-Verify, Verification, Request, Web, Service, Error, Invalid, Value, Country, Code, Country_code, Valid, Onboarding, Onb, Obd , KBA , LOD-SF-OBD-EVF , e-Verify , Problem