SAP Knowledge Base Article - Public

3147378 - Unable to send offer letter to the candidate.

Symptom

When trying to send the offer letter to a candidate the Next button does not work and is not sent the candidate. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to candidate application 
  2. Select Take Action
  3. Send offer Letter
  4. Select mode of sending the offer letter eg Email as PDF
  5. In preview screen try to select next 
  6. Nothing happens

Cause

Offer Letter email templates are not permissioned in RPB permissions 

Resolution

Configure the offer letter email template and permission the email template in Role Based Permissions. 

  1. Go Manage Permission Roles
  2. Select the role 
  3. Go to Recruiting Email Templates 
  4. Enable Offer Letter Email Templates
  5. Select email templates
  6. Save 

Keywords

Cant send Offer, offer Email, Email Template, Next button, Next  , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions