Symptom
When trying to send the offer letter to a candidate the Next button does not work and is not sent the candidate.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to candidate application
- Select Take Action
- Send offer Letter
- Select mode of sending the offer letter eg Email as PDF
- In preview screen try to select next
- Nothing happens
Cause
Offer Letter email templates are not permissioned in RPB permissions
Resolution
Configure the offer letter email template and permission the email template in Role Based Permissions.
- Go Manage Permission Roles
- Select the role
- Go to Recruiting Email Templates
- Enable Offer Letter Email Templates
- Select email templates
- Save
Keywords
Cant send Offer, offer Email, Email Template, Next button, Next , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
Product
SAP SuccessFactors Recruiting all versions