SAP Knowledge Base Article - Public

3147378 - Unable to send offer letter to the candidate.


When trying to send the offer letter to a candidate the Next button does not work and is not sent the candidate. 


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to candidate application 
  2. Select Take Action
  3. Send offer Letter
  4. Select mode of sending the offer letter eg Email as PDF
  5. In preview screen try to select next 
  6. Nothing happens


Offer Letter email templates are not permissioned in RPB permissions 


Configure the offer letter email template and permission the email template in Role Based Permissions. 

  1. Go Manage Permission Roles
  2. Select the role 
  3. Go to Recruiting Email Templates 
  4. Enable Offer Letter Email Templates
  5. Select email templates
  6. Save 


Cant send Offer, offer Email, Email Template, Next button, Next  , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions