SAP Knowledge Base Article - Public

3147541 - Advanced Search On Contacts OWL Is Showing Wrong Result For Function Field


When searching for contacts by their function on advanced search, the result is bringing a contact with "Function" field not filled.


SAP Cloud for Customer

Reproducing the Issue

1. Log in to the system and go to Contacts work center.
2. Click in Advanced Search.
3. Under "Function" field, select "ABC" function and click in Go.
4. Observe that there is one contact "123" appearing even with the field "Function" not filled on header.


The system will also bring the "Is contact person for" relationships.

In the Contact OWL we search in all "Is contact person" relationships therefore "123" contact is found searching for "ABC" function.
In the Contact OWL we show the contact with his "Default is contact person for" relationship.


This is the system behavior.

If you go to "Relationships" facet you can find the Account with the function related.


Contacts, Search, Wrong, Function, OWL, Advanced , KBA , LOD-CRM-CON , Contact , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2111