SAP Knowledge Base Article - Public

3147960 - Cannot Delete Interaction Attachments


You are working with Tickets from incoming emails and would like to delete eventual Interaction Attachments.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ID XYZ (XYZ represents the Ticket ID).
  4. Go to the Attachments tab.
  5. See that you can delete regular Attachments but not Interactions Attachments.


As Interactions Attachments come and go to outside the system, they cannot be deleted.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Action ; Delete ; Bin ; Icon ; Interactions ; Email ; E-mail ; Mail ; Phone ; Call , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer core applications all versions