Symptom
Unable to create 'Canvas report' .
User receives error "Error response for getSupportedlanguages on accessing WFA endpoint /SupportedSfLangCodes with response code 401", even though all configuration related to Canvas Reporting is set correctly in Provisioning and Analytics backend.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HXM Suite
- Analytics & Reporting (Ad Hoc, YouCalc, ORD)
- Advanced Reporting (ODS)
- Detailed Reporting - live data
- Analytics & Reporting (Ad Hoc, YouCalc, ORD)
Reproducing the Issue
- Login to instance
- Navigate to Report Center
- Click New and select Canvas
- Pop up "Error response for getSupportedlanguages on accessing WFA endpoint /SupportedSfLangCodes with response code 401", appears when users try to create Canvas Report
Cause
- User may not be available in user maintenance
- There can be other user with same username in user maintenance
Note: In the Analytics backend user maintenance, the username is case insensitive.
Resolution
We can follow below two solution to fix the issue:
- Please reach out to SAP support team to add configuration from back end to auto create users in User Maintenance if user is not available in user maintenance.
- You can either delete the existing user who has same username as in other impacted user.
- Go to Report center
- Click on View Schedules -> Switch to legacy distributor tool
- Click on Admin (Top right corner)
- Now go to 'User maintenance'
- Search for user and delete
- Now Change the username of the reported user from SF system, navigate to Report center and click on Canvas Report.
Note : Instance has GDPR setup configured. You will notice this if you see the note "(Change logging is on)" next to User Summary in User Maintenance section
See Also
2883002 - Users cannot access Canvas Report
2681943 - Delete User feature is grayed out in WFA / Canvas User Maintenance
2789545 - Disallow/Disable User Maintenance Add, Edit and Delete if GDPR functionality enabled for instance
Keywords