SAP Knowledge Base Article - Public

3148095 - Intermittent RBP error when creating a new Offer Approval - Recruiting Management

Symptom

User is not able to create Offer Approval. The following error is displayed at the moment that the User tries to select a Template:

"The offer approval templates aren't available because you don't have "Permission to Create Forms" Role-Based permissions."

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. As a Recruiter that has the necessary RBP to create Forms, go to a Requisition which needs to create an Offer Approval;
  2. Find the Candidate that the Offer will be generated;
  3. Try to generate the Offer Approval and get the error. 

Cause

The error is caused by an internal inconsistency within the DC; this is one of the reasons that it happens occasionally.

Resolution

When the issue is identified, is recommended to run an RBP Refresh Job within Provisioning, as explained by the KBA 2544719 - Setting Up an RBP Refresh Job in SuccessFactors

If after running this Job the issue is still present (even though is sporadic), please run a new one using the Job Type PROVISIONING_JOB_TYPE_CLEAR_COMANY_CACHE_JOB. 

See Also

2544719 - Setting Up a RBP Refresh Job in SuccessFactors

Keywords

The offer approval templates aren't available because you don't have "Permission to Create Forms" Role-Based permissions; offer approval, rbp error, creation offer approval,  , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting 2111