SAP Knowledge Base Article - Public

3148364 - Static Attachment included in email template is not triggered successfully - Onboarding

Symptom

The attachment is missing while the email triggering for external candidate. Static email attachment rule is configured in the system and the document is successfully uploaded in Manage Documents.

Environment

SAP SuccessFactors Onboarding

Cause

  • Document Name uploaded in Manage Documents is incorrect.
  • We do not support the use of any special characters or space in the file name available uploaded in Manage Documents for Static Documents.

Resolution

  • For example, if the file name id "abc 123.pdf",  the space in between "abc" and "123" is an unsupported character. Similarly special characters are also not supported.
  • Kindly change the file name without the use of special characters or space and reupload the form. 

See Also

Keywords

Static Attachment, Email Attachment, Invalid attachment id, Get secret from vault error for sf.sfv4.dms.vendor.userName. secretUUID is null, OBITenantConfig, DMS , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions