SAP Knowledge Base Article - Public

3148544 - Address not mapping from RCM to Onboarding

Symptom

  • Permanent address is not mapping from RCM to Personal Data Collection while home address is mapping
  • Country has not been mapped from RCM to Onboarding PDC yet home address is visible on the UI, but Permanent is not.

Environment

SAP SuccessFactors Onboarding

SAP SuccessFactors Recruiting

Cause

Incorrect configuration for address information

Resolution

  • The only reason home address is visible on the PDC is because by fault USA is selected for home address in Personal Data collection.
  • If you would send a different country, it would not work.
  • Address information is country-specific meaning you must map the country on the Recruit-to-Hire mapping tool and send a value for the field.

Keywords

Mapping, Country, Address, RCM, Onboarding, OBX, Recruit-to-Hire , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

Product

SAP SuccessFactors Onboarding ; SAP SuccessFactors Recruiting all versions