In Customers when clicking the Facebook icon button it does not redirect to a Facebook profile.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Customer work center.
- Go to the Individual Customers view.
- Open a Customer.
- Go to the Social Media section.
- Click the Facebook icon.
Result: Nothing happens.
Expect Result: User is redirected to the customer's Facebook profile.
We do not support this feature. We do not have enough information on our side to do a direct navigation to a Facebook user-profile, so this can't be supported.
System expected behaviour.
Customer; Facebook; C4C; icon; social; media , KBA , LOD-CRM-SC-SM , Social Media , Problem