SAP Knowledge Base Article - Public

3148717 - The Facebook icon button does not redirect to a Facebook profile


In Customers when clicking the Facebook icon button it does not redirect to a Facebook profile.


 SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Individual Customers view.
  3. Open a Customer.
  4. Go to the Social Media section.
  5. Click the Facebook icon.

Result: Nothing happens.

Expect Result: User is redirected to the customer's Facebook profile.


We do not support this feature. We do not have enough information on our side to do a direct navigation to a Facebook user-profile, so this can't be supported.


System expected behaviour.


Customer; Facebook; C4C; icon; social; media , KBA , LOD-CRM-SC-SM , Social Media , Problem


SAP Cloud for Customer core applications 2111