SAP Knowledge Base Article - Public

3148943 - Comments entered with Decision Reason missing in Workflow Email notification

Symptom

You have configured in SSCUI 104740 several decision reasons.

In My inbox, you select the decision Reason ID and you enter comments in the Text Box.

In the Email notification the comments are not displayed.

Environment

SAP S/4HANA Cloud Public Edition 

Cause

Comments are not displayed information currently; The email Body will not show the approver's comments.

Only the Text entered against the Decision Reason ID in the SSCUI 104740 can be displayed.

Resolution

The comments can be displayed in the 'Approval Details' tab in the app 'Manage Purchase Orders'.

Keywords

Email notification, Approval details, Approval reason,Decision reason, , KBA , MM-FIO-PUR-PO-WFL , Purchase Order Workflow , Problem

Product

SAP S/4HANA Cloud Public Edition all versions