SAP Knowledge Base Article - Public

3148971 - "Agent version differs from LM-SERVICE" Error in Agent Administration - SAP Solution Manager 7.2 SP 11 and SP 13

Symptom

Following the implementation of the Solution Manager 7.2 SP11 LM-SERVICE Patch 14 (LMSERVICE11P_14-80000341.SCA) or SP13 LM-SERVICE Patch 2 (LMSERVICE13P_2-80000341.SCA) the Agent Administration shows the error for the diagnostics agents:

  • "7.20.11.14.20220211191818 - Agent version differs from LMService"
  • "7.20.13.2.20220204070621 - Agent version differs from LMService"

Environment

  • Solution Manager 7.2 SP13
  • Solution Manager 7.2 SP11

Reproducing the Issue

Error appears in Agent Administration:

  1. Solution Manager Administration
  2. Infrastructure
  3. Framework
  4. Agent Framework
  5. Agent Admin
  6. All Agents

or <Solution_Manager_host>:<port>/smd/AgentAdmin

Cause

This is a minor bug which Development Support already provided a fix.

Resolution

The latest security fix SAP Note - 3145008 - is contained within the current LM-SERVICE Patch 15 (SP11) or Patch 2 (SP13).

Patch the LM-SERVICE with the latest patch level available, and then you can validate that the security fix is installed by accessing:

[AS JAVA URL]:[http(s)port]webdynpro/resources/sap.com/tc~webadministrator~oscommand/OsCommandApp?SAPtestId=9

this should give a 404 Error.

If you see a 500 type error or no error at all, please report it to Product Support by raising a support case.

See Also

  • 2686969 - Upgrading the LM-SERVICE Patch Level

  • 1931100 - "Agent version differs from LM-SERVICE" Error in Solution Manager Agent Administration

Keywords

LM-SERVICE Patch Differsagent version differs from lmservice,lm-service sp11 , KBA , SV-SMG-DIA-SRV-AGT , Agent Framework , SV-SMG-INS-AGT , Installation of Solution Manager Diagnostics Agent , Problem

Product

SAP Business ByDesign all versions