SAP Knowledge Base Article - Public

3148977 - The Queries "Opportunity Sales Team" - "Assigned to Department" - "Account Team" Are Not Available in the Quick Create View

Symptom

While accessing the Adaptation Mode the queries "Opportunity Sales Team" - "Assigned to Department" - "Account Team" are set as visible, but from the User's View they are not visible.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Visit Work center.
  2. Go to Route View
  3. Click at New.
  4. At Quick Create screen select Owner OVS (object value selector) field.
  5. Select the advanced search.
  6. Open the adaptation mode.
  7. Select the Queries presented in the Implementation layer.
  8. Notice that 3 queries are hidden:  "Opportunity Sales Team" - "Assigned to Department" - "Account Team".

Cause

The visibility of the queries (default sets) in the Employee OVS (/BYD_COD/SalesOnDemand/Employee/UI/COD_Employees.OVS.uicomponent) depend from the import parameter filled by the corresponding consumers:

  • If the import parameter OpportunityUUID is filled the query "Opportunity Sales Team" gets visible.
  • If the import parameter AssignedToOrgUnitUUID is filled the query "Assigned to Department" gets visible.
  • If the import parameter AccountUUID is filled the query "Account Team" gets visible.

Resolution

In the Route Quick Create screen, in case none of these import parameters is set therefore the three queries will be invisible and cannot be set to visible via adaptation (KUT/flex).

Keywords

Opportunity Sales Team; Assigned to Department; Account Team; , KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions