3149089 - A New E-mail is Automatically Selected after Deleting an E-mail in Unassociated E-mails List

You notice that, when deleting e-mails from the Unassociated E-mails list, the e-mails in the list are automatically selected by the system, while, in the first time the work center is accessed and an e-mail is deleted, the system does not automatically select a new e-mail from the list.

SAP Cloud for Customer

1. Navigate to Service work center.
2. Navigate to Unassociated E-mails work center view.
3. In the first time you enter the Unassociated E-mails view, no e-mails are selected in the list.
4. Select an e-mail.
5. Click More.
6. Click Delete.
7. See the e-mail is deleted and no new e-mails are selected in the list.
8. Select a new e-mail.
9. Click More.
10. Click Delete.
11. The e-mail is deleted.
12. See that now, the first e-mail in the list is automatically selected.

This behavior happens due to the current orchestration of the SAP Cloud for Customer system framework.

At the moment, this is considered as a known limitation for the SAP Cloud for Customer system.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions