3149152 - "Failed to authenticate the SAML response" happening with users

When users are navigating from BizX to Learning they face the following error:

• Failed to authenticate the SAML response. If this keeps happening please contact the administrator.

1. Go to the BizX home page >
2. Click the menu drop-down >
3. Click the "Learning" entry > 
4. The user will be redirected to the Learning module >
5. The SAML error will be displayed:
   
   1. Failed to authenticate the SAML response. If this keeps happening please contact the administrator.

This issue can occur due to different scenarios:

1. If the browser's cookies are being blocked, try checking the KBA 2087462 - How to delete browsing history and cache/cookies of an internet browser.
   
   
2. The option "Enable SuccessFactors Learning third-party cookie mechanism" can also avoid the above-mentioned error. If desired, please, create a case under the "LOD-SF-LMS-INT" component asking to the processor to check it in the BizX provisioning area, with your written permission to us to perform it and informing the related BizX ID. More details can be found at the KBA 2874083 - Enable SuccessFactors Learning third-party cookie mechanism - What does it mean - [Learning].
   
   
3. Even if the user exists in both BizX and Learning, make sure that it is synchronized through the connector:
   
   1. Go to the Learning admin side > System Administration > Connectors >
   2. Select the connector ("User Connector" or "User Connector - SF") >
   3. Check the FPT connection by pressing the "Test FTP Connection" button >
      
      1. If it shows "Failed" a status, check the SFTP configuration >
   4. Check if the connector is successfully running >
      
      1. If there are errors when running the connectors, check the connector configuration.

2087462 - How to delete browsing history and cache/cookies of an internet browser

2874083 - Enable SuccessFactors Learning third-party cookie mechanism - What does it mean - [Learning]

2185696 - Failed to Authenticate SAML Response - LMS from BizX - Safari Browser

2317944 - [SSO] SAML 2.0 Provisioning Guide - Troubleshooting Tips and Tricks - Common Errors and Resolutions

Help Portal - Troubleshooting Connectors

lms, saml, some, users, few, user, not, all, failed, authenticate, learning, browser, cache, cookies,"Failed to authenticate the SAML response. If this keeps happening please contact the administrator." , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-CON , Connectors , Problem