SAP Knowledge Base Article - Preview

3149152 - "Failed to authenticate the SAML response" happening with users

Symptom

When users are navigating from BizX to Learning they face the following error:

  • Failed to authenticate the SAML response. If this keeps happening please contact the administrator.


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Environment

  • SAP SuccessFactors HXM Suite - All Supported Versions
  • SAP SuccessFactors Learning - All Supported Versions

Product

SAP SuccessFactors Learning all versions

Keywords

lms, saml, some, users, few, user, not, all, failed, authenticate, learning, browser, cache, cookies,"Failed to authenticate the SAML response. If this keeps happening please contact the administrator." , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-CON , Connectors , Problem

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