3149236 - Wrong Display Banner Image on Latest Home Page

Uploading a custom banner image on the last home page causes the image to be cropped, even though the recommended file size and aspect ratio have been respected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HXM Suite

1. Go to Admin Center Manage Home Page Banner Image.
2. Choose one of the following options for the banner image.
3. Select Use default banner image to use the default image we provide.
4. Unselect Use default banner image and choose Upload to provide your own banner image.
5. Follow the on-screen instructions for file size and aspect ratio.
6. Click OK and save.
   >> In some cases, the image you've uploaded as a banner will be cropped, making it impossible to display the full image.

Note: Below prerequisites need to be applied:

• The Latest Homepage upgrade 
• Administrator Permissions > Manage System Properties > Manage the Latest Home Page permission

• Image size is larger than the page used in.
• Image is not centered and dropped at the bottom or the top of the page.
• The image is resized uniformly to match the width of the used screen.
• On normal screens, the image measures "220 px", while on small mobile screens it measures "175 px".
• When using wide screens, a larger proportion of the image is hidden due to the cropping effect.

• To ensure a correct display of the image, below rules needs to be respected:
  
  

                - Choose a source image in "16x9" format.

                - Important visual elements cannot be placed in the upper or lower parts of the page.

• Starting from H2 2023, the image will always measure "220 px" on all screen sizes.

• Configuring the Banner Image on the Home Page
• How to Enable the Latest Homepage 

Banner, Homepage, Latest, Upload, Image , KBA , LOD-SF-PLT-LHOM , Latest Home Page , Problem