SAP Knowledge Base Article - Public

3149448 - Error "Emergency Order Create" is not allowed (ORD%000000001)" when using app Create Maintenance Request

Symptom

  • Error "Emergency Order Create" is not allowed (ORD%000000001)" when using app Create Maintenance Request and not known why
  • The instructions at the online documentation Reactive Maintenance: Emergency Work  have been followed but still unable to create an Emergency Order

Environment

  • SAP S/4HANA Cloud
  • Asset Management

Reproducing the Issue

  1. Access the app Create Maintenance Request
  2. Input a Technical Object , Failure Mode , Effect 
  3. Under the section - select "Emergency Work" for Notification Processing Context
  4. Input a Main Work Center and Planning Plant
  5. Press button Submit.
  6. Error occurs.

Cause

The error occurs because the system expects the order status "Approval required" (ORAR)

Resolution

Please maintain the corresponding settings for the relevant combinations of order type and planning plant involved in the SSCUI Define Approval Settings for Maintenance Orders ( 103764 )

Keywords

"Order Processing" "Asset Management" "Maintenance Management" IW31 , YA01  Emergency Maintenance Request (4HH) , SAP_EAM_BC_EMG_MREQ_MNG_PC , SAP_EAM_BC_EORD_MNG_PC , KBA , PM-WOC-MO , Maintenance Orders , EP-PCT-MAN-MW , BP for Maintenance Worker , Problem

Product

SAP S/4HANA Cloud all versions