SAP Knowledge Base Article - Public

3149538 - Error occurred Message when Employee click on quick cards on the latest home page - Onboarding 1.0

Symptom

  • When an employee clicks on the quick card tile on the latest home page they get the below error.
  • An error has occured while trying to process your request. If the problem persist, please contact our technical support.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Navigate to BizX 
  2. Proxy as an employee
  3. Click on the affected tile on the homepage
  4. View this message An error has occured while trying to process your request. If the problem persist, please contact our technical support.
  5. When you proxy as an Onboarding candidate repeat the same steps described above, you do not get an error

Cause

Expected behavior

Resolution

  1. The tile is configure with Onboarding URL /xi/ui/onboarding/pages/onbDesktopNewHireDayOne.xhtml
  2. That is only for candidates to access tiles like useful contact, meetings and etc.
  3. That link will not work for employees

Keywords

Error Occurred, Latest Home Page, Quick Cards, /xi/ui/onboarding/pages/onbDesktopNewHireDayOne.xhtml, useful contact, meeting , KBA , LOD-SF-OBD-TOR , Onboarding Tours , Problem

Product

SAP SuccessFactors Onboarding 2111