SAP Knowledge Base Article - Public

3149652 - How to delete and re-create the config folder for Client Side addin

Symptom

This KBA provides the step on how to delete and re-create the config folder of Client Side Outlook Addin.

Environment

  • MS Outlook
  • SAP Cloud for Customer

Cause

This is required in case of any sync issues/ inconsistencies are observed with Client-side Outlook Addin.

Resolution

  • Close the Outlook if it is opened.
  • Open the Run window by pressing windows icon button and "R" 
  • Paste the following content: %LOCALAPPDATA%/SAP/C4C/
  • Click OK
  • Delete the "config" folder.

NOTE: The config folder gets re-created automatically once Outlook is opened.

Keywords

KBA , config , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer core applications all versions