Symptom
- A candidate is hired to EC from Onboarding and the personal email address is synced to EP.
- As per KBA 2507071 - Employee Central - Email Info HRIS Sync , "Is Primary" is not considered by Email Address Sync Logic and only the "Business" Email Type will be synchronized by the Hard-Coded sync-mapping.
Environment
SAP SuccessFactors Onboarding
Cause
The HRIS sync logic of email during onboarding is different as the application need to send emails to candidates to participate in onboarding.
Resolution
During the onboarding process, whether the email type is "Personal" or "Business," the email address marked as "Is Primary = Yes" will be synchronized to EP. The application will then send emails to that address in EP.
Keywords
email, emails, personal, business, sync, EP, HRIS, sync, primary, yes, synchronized, address , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public