3149678 - [Onboarding 1.0] Error message is received by Manager while Terminating or Offboarding candidate from EC

When offboarding a candidate, Manager receives notification that shows Termination failed :Failed to create offboarding activity for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - ___________]

SAP SuccessFactors Onboarding 1.0

Please refer the KBA- 2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0 for initial triage.

In spite of unchecking the box 'Send email to terminated user’s manager if there is a failure in Offboarding activity creation' in "CreateOffboardingActivity" job, if the manager is still receiving the error, then please reach out to SAP Support for next steps. This will require a script run.

Kindly provide the below details in the ticket-

• Company ID, support Access
• Data Center (DC)
• Consent for script run

@support - please refer internal memo.

2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0

Offboarding, onboarding 1.0, manager, email, Failed to create offboarding activity for user, ErrorCode - 500; ErrorMessage - , KBA , LOD-SF-OBD-OFF , Offboarding , Problem