Symptom
When offboarding a candidate, Manager receives notification that shows Termination failed :Failed to create offboarding activity for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - ]
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Terminate candidate from EC
- Provide mandatory information and select defined termination reason
- Candidate is Terminated in EC end but activity is not created in Offboarding dashboard
- Manager received Notification that shows Termination failed :
- Failed to create offboarding activity for user : xxxxxxx due to some reason. Error Messages :[ErrorCode - 500; ErrorMessage - ___________]
Cause
In Provisioning > Manage Scheduled Jobs, "CreateOffboardingActivity" job has the check box checked for: “Send email to terminated user’s manager if there is a failure in Offboarding activity creation”.
Resolution
Please refer the KBA- 2892792 - Offboarding - Error Notification triggering to Line Manager - Onboarding 1.0
In spite of unchecking the box 'Send email to terminated user’s manager if there is a failure in Offboarding activity creation' in "CreateOffboardingActivity" job, if the manager is still receiving the error, then please reach out to SAP Support for next steps. This will require a script execution.
Kindly provide the below details in the ticket-
- Company ID, support Access
- Data Center (DC)
- Consent for script run
See Also
Keywords
Offboarding, Onboarding 1.0, manager, email, Failed to create offboarding activity for user, ErrorCode - 500, ErrorMessage, SAP SuccessFactors onboarding 1.O , KBA , LOD-SF-OBD-OFF , Offboarding , LOD-SF-OBD-EC , EC Integration , Problem
SAP Knowledge Base Article - Public