SAP Knowledge Base Article - Preview

3149770 - SMS campaign creates more outbound SMS than expected

Symptom

SMS campaign creates more outbound SMS than expected. For example, you see more number of outbound count on Sinch side than number of sent text messages from MKT campaign performance or target group size.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.“ 


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Environment

  • SAP Marketing Cloud

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

Sinch, multiple, text, sms , KBA , CEC-MKT-CPG-EXE , Campaign execution , Problem

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