SAP Knowledge Base Article - Public

3149886 - "Error in fetching SAC stories from API" when opening "Analytic Cloud Stories" tile in S/4HANA Cloud


A 500 internal server error is thrown with the text "unknown client, no client authentication included"


  1. Live Connection to SAC
  2. S/4 Hana

Reproducing the Issue

  1. From S/4HANA Home Page, go to "KPI Design" app group.
  2. Click on "Manage KPIs and Reports" tile.
  3. Then select "Stories" and
  4. then select "Stand-alone Stories"


Misconfiguration of the Live Connect settings


Ensure the following is set in the SAC_RW_LIVE_QUERIES properties

  1. Set the Audience field under OAuth 2.0 settings. This value is taken from SAC system Admin section - App Integration page - Add along with https://<aud_url>
  2. Set the Update Token URL. Here use the SAML Token URL instead of the Token URL , This information is also present under Admin tab of SAC ->App Integration. There isno need to put https:// in this field.


sac remote stand alone s4hana live connect connection 500 internal server error client authentication , KBA , CA-GTF-SB-S4H-SAC , SAP S4H embedded SAC UI integration , Problem


SAP S/4HANA Cloud 2111