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SAP Knowledge Base Article - PublicSymptom
You notice that an SMS Mashup configured to use Form as content type, causes the SMS not to be sent from your Cloud for Customer system.
Environment
SAP Cloud for Customer
Cause
The XML Body content type is a pre-requisite for sending SMS from Cloud for Customer system.
Resolution
At the moment, there are no plans to support Form type content to send SMS from SAP Cloud for Customer system.
Keywords
SMS, Pre-requisite, Mashup, Content Type, Type, Form, C4C, Cloud for Customer, XML Body, XML, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-MES , Messaging / SMS , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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