SAP Knowledge Base Article - Public

3150231 - Email is not sent to assignees of New Hire Data Review when use Role-Based recipient builder: Onboarding Activities assignee

Symptom

Role-Based recipient builder: Onboarding Activities assignee is used.

But only assignees of New Hire tasks can receive emails.

Assignees of New Hire Data Review is not included.

Environment

SAP SuccessFactors Onboarding

Cause

It is the system behavior.

So far "Onboarding Activities assignee" just include the assignees of New Hire tasks like Assign Buddy, schedule meetings and so on.

Resolution

If NHDR is assigned to someone other than manager, e.g. group HR admin, customer need to create an extra template and let it be sent to HR admin.

Please make an Enhancement Request in the Customer Community for consideration, if this is an important feature/function you would like to see made in Onboarding in a future release

https://launchpad.support.sap.com/#/notes/2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

notification, Role-Based recipient builder, Onboarding Activities assignee, New Hire Data Review , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions