3150594 - How the Cloud for Customer Agent Desktop Search Works

You would like to understand how the search in the Agent Desktop works.

SAP Cloud for Customer

The Agent Desktop search supports the following patterns:

* - It will display all results, and the business user can choose between seeing the results of the Accounts, Contacts, Tickets and Individual Customers records.

ID - It will display the specific object based on its ID, searched among Accounts, Contacts, Tickets and Individual Customer records.

Name - It will display the specific object based on the Name / Description of the record searched among Accounts, Contacts, Tickets and Individual Customers.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions