SAP Knowledge Base Article - Public

3150594 - How the Cloud for Customer Agent Desktop Search Works

Symptom

You would like to understand how the search in the Agent Desktop works.

Environment

SAP Cloud for Customer

Resolution

The Agent Desktop search supports the following patterns:

* - It will display all results, and the business user can choose between seeing the results of the Accounts, Contacts, Tickets and Individual Customers records.

ID - It will display the specific object based on its ID, searched among Accounts, Contacts, Tickets and Individual Customer records.

Name - It will display the specific object based on the Name / Description of the record searched among Accounts, Contacts, Tickets and Individual Customers.

Keywords

Agent, Desktop, Agent Desktop, C4C, Cloud for Customer, Search, Service, Tickets, Account, Individual Customer, Contacts, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions