Symptom
When external User clicks on "Click to Sign" button An error is thrown: "Error uploading signed document to DMS"
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as external user
- Click on Complete E-Signature tile
- The PDF form loads to sign
- Click on "Click to Sign" Button
- Error is thrown: "Error uploading signed document to DMS"
For Product Support only: Please refer to internal notes for backend logs.
Cause
In the provisioning the Attachment user limit maintained is less due to which this error was seen.
Resolution
- Go to Provisioning
- Search for option "Attachment user limit "
- Set it to "No limit" from the dropdown.
Keywords
Error uploading signed document to DMS , Onboarding , E-Signature error , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem
Product
SAP SuccessFactors Onboarding all versions
Attachments
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