SAP Knowledge Base Article - Public

3150775 - E-Signature error: Error uploading signed document to DMS - Onboarding

Symptom

When external User clicks on "Click to Sign" button An error is thrown: "Error uploading signed document to DMS"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as external user
  2. Click on Complete E-Signature tile
  3. The PDF form loads to sign
  4. Click on "Click to Sign" Button
  5. Error is thrown: "Error uploading signed document to DMS"

For Product Support only: Please refer to internal notes for backend logs.

Cause

In the provisioning the Attachment user limit maintained is less due to which this error was seen.

Resolution

  1. Go to Provisioning
  2. Search for option "Attachment user limit "
  3. Set it to "No limit" from the dropdown.

Keywords

Error uploading signed document to DMS , Onboarding , E-Signature error , KBA , LOD-SF-OBX-DOC , Generation of Documents using PFS , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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