SAP Knowledge Base Article - Public

3151552 - [Onboarding]No Manager Name in "Useful Contacts" tile for Onboardee


Customer is using Onboarding without EC implementation and the managers were created manually with an user import. When New Hire tries to view the useful contacts the Manager name does not show.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as new hire
  2. Select tile Useful Contacts tile
  3. Notice names do not appear


Personal information is not imported for the managers in the system.


For manager names in Useful Contacts tile, the corresponding values come from Personal Information so in that case you need to import the personal information for the manager for the values to be seen in the tile.


Useful Contacts, Recommended People, Manager name , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Bug Filed


SAP SuccessFactors Onboarding 2111