Symptom
- You want to send Job Alert Notification emails separately to internal and external candidates.
- You cannot find an option to configure distinct email templates or recipients for the Job Alert Notification.
- You need to know if Recruiting supports different Job Alert Notification emails based on candidate type.
Environment
SAP SuccessFactors Recruiting
Reproducing the Issue
- Open Recruiting email or notification settings in your instance.
- Locate the Job Alert Notification email configuration.
- Observe that the target recipient is Candidate and includes both internal and external candidates.
- Note there is no option to assign separate templates or split recipients for this notification.
Cause
Current product design: the Job Alert Notification email targets all candidates and does not support separate templates by candidate type.
Resolution
- Separate Job Alert Notification emails for internal and external candidates are not supported at this time.
- Use a single email template for the Job Alert Notification configuration.
- To request this capability, submit an idea via Continuous Influence and review 2090228 - How to Submit Ideas for SAP SuccessFactors Products - SAP for Me.
See Also
- 2090228 - How to Submit Ideas for SAP SuccessFactors Products - SAP for Me.
- Continuous Influence is a program for customers and partners to share ideas and vote on enhancements.
Keywords
Recruiting Management, RCM, job agent email, candidate job alerts, internal career site, external career site, notification configuration, email recipient group, email routing, candidate types, system limitation, product design limitation, idea submission process, influence portal, email template configuration , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public