SAP Knowledge Base Article - Public

3151571 - FTP transfer failed using Workforce server


FTP  transfer using server failed with the below error.


  • SAP Time and Attendance Management by WorkForce Software
  • SAP Boomi

Reproducing the Issue

  1. Boomi job that checks the SFTP every five minutes to pull down files. 
  2. Timeout error will be seen on the screen for failed SFTP


Workforce has default setings as follows for SFTP
LoginGraceTime = 2 minutes

ClientAliveInterval = 0 minutes

ClientAliveCountMax = 3 minutes

There is a limit of 10 connections at a time per login.


Open less number of connection as per the default settings.

NOTE:- If needs more connection, this needs to be done as a service request by Workforce as this is customer specific.
           Ticket should be opened with component 'xx-part-wfr-srv' which will be forwarded directly to workforce. Kindly note that this request               might be billable.

See Also

2932921 - Process for Service and Change requests for WorkForce Software Products


BOOMI, SFTP, Workforce server, Job failed, timeout, LoginGraceTime, ClientAliveInterval, ClientAliveCountMax, connections limit, TAM , KBA , XX-PART-WFR-TAM , SAP Time and Attendance Management by Workforce Software , Problem


SAP SuccessFactors HXM Core 2111